FAQs

We’re here to help.

If you have any questions about your order, shipping, payments, or returns, please feel free to contact us. Our support team is committed to providing timely and professional assistance.

2. How much does shipping cost?

Free standard shipping on orders over $59
$9.90 standard shipping for orders under $59
$19.90 express shipping option is available at checkout

Shipping fees are calculated and displayed before payment.

3. How long does delivery take?

Standard Shipping: 7–15 business days
Express Shipping: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, or peak seasons.

4. Can I track my order?

Yes. Once your order has been shipped, you will receive an email with tracking details so you can monitor your shipment.

5. Can I change or cancel my order?

Orders can only be changed or canceled before shipment. Once an order has shipped, it cannot be canceled and must follow our return process.

6. What is your return policy?

Return or exchange requests must be made within 30 days of delivery. Items must be unused and in original condition.
For full details, please refer to our Return & Exchange Policy.

7. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos. We will assist you promptly.

8. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other payment methods shown at checkout. All payments are processed securely by third-party providers.

9. Do you ship internationally?

Shipping availability and delivery times may vary depending on your location. Available shipping options will be displayed at checkout.

10. How can I contact customer support?

If you have any questions or need assistance, please contact us at:
Email: info@nesrova.com
Phone: +1 (816) 826-6744
We typically respond within 24–48 business hours (Monday–Friday).