FAQs

This page provides general guidance.
For full details, please refer to the corresponding policy pages.

1) When will my order be shipped?

Orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).

For complete details regarding processing time and shipping estimates, please refer to the Shipping & Delivery Policy.

2) How long does delivery take?

After shipment:

  • Standard Shipping: approximately 6–12 business days

  • Express Shipping: approximately 5–7 business days

Delivery timelines are estimates.
Please review the Shipping & Delivery Policy for full information.

3) When does the return period begin?

The 30-day return window begins from the delivery date, as confirmed by the carrier’s tracking record.

Return eligibility requirements are explained in the Return & Refund Policy.

4) What should I do if I receive a damaged or incorrect item?

You must contact us within 48 hours of delivery, consistent with our Shipping and Return policies.

Please provide your order number and clear photos of the item and packaging.

See the Return & Refund Policy for full instructions.

5) Can I cancel my order?

Orders may be canceled within 12 hours of placement, provided they have not been shipped.

For cancellation eligibility and conditions, refer to the Return & Refund Policy.

6) What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other payment methods shown at checkout.

For detailed payment terms and authorization conditions, please review the Payment Policy.

7) When will I receive my refund?

Approved refunds are issued to the original payment method.

Refund processing timelines are described in the Return & Refund Policy and Payment Policy.

Your financial institution may require additional time to complete the transaction.

8) What if tracking shows “Delivered” but I did not receive the package?

Please:

  1. Verify the shipping address

  2. Check nearby areas or with neighbors

  3. Contact the carrier

If assistance is still needed, contact us within 7 days of the marked delivery date, as outlined in the Shipping & Delivery Policy.

9) How can I contact customer support?

For order-related inquiries, returns, or general assistance, please visit the Contact Us page for complete contact details.