Return & Exchange Policy
We want you to be satisfied with your purchase. Please review the following return and exchange policy carefully before submitting a request.
Return Eligibility
- Return or exchange requests must be submitted within 30 days of delivery.
- Items must be unused, unwashed, and in original condition, including original packaging.
- Items that show signs of wear, damage, alteration, or misuse are not eligible for return or exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse or normal wear and tear
How to Start a Return or Exchange
To initiate a return or exchange, please contact us before sending any items back.
Email: info@nesrova.com
Phone: +1 (816) 826-6744
Please include your order number and a brief description of the issue. Unauthorized returns may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Original shipping fees are non-refundable once the order has shipped.
Return Address
Approved returns must be sent to our designated return facility. The return address and detailed instructions will be provided after your request is approved.
International Returns
International customers are responsible for return shipping costs and any applicable customs duties or carrier fees, unless the item is damaged, defective, or incorrect.
Refunds
- Refunds are processed within 1–3 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method used at checkout.
Exchanges
- Exchanges are subject to product availability.
- If the requested exchange item is unavailable, a refund will be issued instead.
Order Cancellations
- Orders may be canceled before shipment only.
- Once an order has shipped, it cannot be canceled and must follow the return process.
Policy Scope
This policy applies to orders placed through nesrova.com for customers in the United States and selected international destinations.
If you have any questions regarding returns or exchanges, please contact us at info@nesrova.com or call +1 (816) 826-6744.