Payment Policy

This Payment Policy describes how payments are handled for purchases made on Nesrova. By completing a purchase on our website, you agree to the terms described below.

1) Accepted Payment Options

We support a variety of payment methods through secure third-party processors. These may include, depending on availability at checkout:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Apple Pay, Google Pay

  • Shop Pay

  • Other payment options enabled at checkout

Available methods may vary by customer location and order details.

2) Transaction Currency

All amounts displayed on the site and charged at checkout are in United States Dollars (USD), unless clearly stated otherwise at the point of purchase.

3) When Payment Is Charged

Payment is authorized and charged at the moment the order is placed.

Your order will not be processed, prepared, or shipped until payment has successfully completed.

Payment information is handled by third-party systems; Nesrova does not store full payment card details.

4) Verification and Authorization

To protect against unauthorized transactions or fraud, additional verification may be required in some cases.

If verification is needed, we may temporarily place the order on hold or request additional information before completing it.

Orders that cannot be verified may be canceled.

5) Failed or Declined Payments

If payment is declined or cannot be completed:

  • The order will not be finalized

  • You may be prompted to provide another payment method

  • Incomplete orders will not proceed to processing or shipment

6) Sales Tax

Sales tax, if applicable, will be calculated and displayed during checkout.

Taxes are collected based on jurisdictional requirements and cannot be guaranteed in advance for all locations.

7) Refunds and Chargebacks

Refunds are issued according to the terms in the Return & Refund Policy, which governs eligibility, timelines, and approved refund methods.

Approved refunds will be returned to the original payment method used at checkout.

Processing times may vary depending on your financial institution.

8) Contact for Payment Assistance

For questions or concerns related to payment processing, billing, or charges:

Nesrova
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: info@nesrova.com
Phone: +1 (816) 826-6744

Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (MST)