Shipping & Delivery

This page outlines the shipping procedures and delivery terms for orders placed on Nesrova.

1) Order Processing Time

Orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays).

Processing includes payment verification, item inspection, packaging, and transfer to the selected carrier.

Orders placed on weekends or holidays will begin processing on the next business day.

2) Shipping Fees

Shipping costs are based on order value and selected shipping method.

For deliveries within the United States:

  • Standard Shipping: $9.90 (for orders between $1.00–$68.99)

  • Free Standard Shipping: available for orders of $69 or more

  • Express Shipping: $19.90

The applicable shipping fee is displayed at checkout before payment is completed.

3) Estimated Transit Time

Estimated delivery times begin after shipment.

  • Standard Shipping: approximately 6–12 business days

  • Express Shipping: approximately 5–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather conditions, or other external factors.

4) Tracking Information

A shipping confirmation email with tracking details will be sent once the order has been dispatched.

Tracking information may require 24–48 hours to update after the carrier receives the package.

5) Shipping Coverage

Nesrova currently ships within the United States.

Orders can be delivered to valid U.S. residential and business addresses. Shipping options and estimated delivery times are displayed during checkout based on the destination.

6) Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7) Delivery Issues

If tracking shows “Delivered” but the package has not been received:

  1. Verify the shipping address.

  2. Check surrounding areas or with neighbors.

  3. Contact the carrier for further assistance.

If the issue remains unresolved, please contact Nesrova within 7 days of the marked delivery date.

8) Damaged, Incorrect, or Missing Items

If an item is received damaged, incorrect, or incomplete, please contact Nesrova within 48 hours of delivery.

Provide:

  • Order number

  • Photographs of the package and item

  • Description of the issue

Claims submitted after this timeframe may not be eligible for review.

9) Contact Information

Nesrova
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: info@nesrova.com
Phone: +1 (816) 826-6744

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (MST)