Shipping & Delivery
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you make a purchase from our store. By placing an order, you agree to the terms outlined below.
1) Order Processing Time
Orders are processed within 1–3 business days, Monday through Friday, excluding U.S. public holidays.
Processing time includes order verification, quality inspection, packaging, and transfer to the shipping carrier. During peak seasons, promotional periods, or high order volumes, processing times may be extended. If your order experiences a delay beyond the normal processing timeframe, you will be notified by email.
Processing time is separate from shipping transit time. Transit time begins only after the order has been shipped.
2) Shipping Rates & Methods
Shipping fees are calculated at checkout based on your order total and the selected shipping method.
Standard Shipping is available for orders between $1.00 and $68.99 at a flat rate of $9.90.
Orders with a total value of $69.00 or more qualify for Free Standard Shipping, which will be applied automatically at checkout.
Express Shipping is available at a flat rate of $19.90 for customers who prefer faster delivery.
Eligible shipping options will be displayed automatically during checkout based on your order total and delivery address.
3) Estimated Shipping Time
Shipping transit times begin after the order has been shipped and do not include processing time.
Standard Shipping typically takes 6–12 business days after shipment.
Express Shipping typically takes 5–7 business days after shipment.
Delivery times are estimates only and may vary due to weather conditions, carrier delays, or other circumstances beyond our control.
4) Order Cut-Off, Weekends & Holidays
Orders placed on weekends or U.S. public holidays will be processed on the next business day.
Shipping carriers may not operate on certain holidays, which may affect pickup schedules and delivery timelines. These delays are outside of our control and are not grounds for order cancellation once an order has been shipped.
5) Shipping Confirmation & Tracking
Once your order has been shipped, a shipping confirmation email will be sent with tracking information, if available.
Tracking updates may take 24–48 hours to appear after the package has been handed over to the carrier. If you do not receive a shipping confirmation email, please contact us at info@nesrova.com.
6) Shipping Destinations
At this time, we ship only within the United States.
We do not offer international shipping. Orders with shipping addresses outside the United States cannot be processed.
7) Incorrect Address & Undeliverable Packages
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order is returned to us due to an incorrect or incomplete address, failure to claim the package, refusal of delivery, or other address-related issues, we may offer reshipment once the package has been returned and confirmed by the carrier. Additional shipping charges may apply.
If reshipment is declined, a refund may be issued for the product price only, excluding original shipping and handling fees.
If you need to correct your shipping address after placing an order, please contact us as soon as possible at info@nesrova.com. Address changes cannot be guaranteed once an order has been shipped.
8) Lost, Stolen, or Delayed Packages
If your shipment is delayed, please allow additional time for delivery, especially during peak shipping periods. If tracking information has not updated for an extended period, please contact us so we can assist in initiating an inquiry with the carrier.
If tracking information shows that an order has been marked as delivered but you have not received it, please check the surrounding delivery area, mailbox, neighbors, or building management.
You should also contact the carrier directly to request delivery confirmation. Please notify us within 7 days of the delivery status by emailing info@nesrova.com so we can assist you further. While we cannot guarantee outcomes related to theft or carrier errors, we will support you in working with the carrier to investigate the issue.
9) Split Shipments
Orders containing multiple items may be shipped separately depending on product availability and logistics requirements.
In such cases, multiple tracking numbers may be provided. You will not be charged additional shipping fees beyond those displayed at checkout.
10) Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery at info@nesrova.com.
When contacting us, please include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. We will review the information provided and arrange a replacement, reshipment, or other appropriate resolution.
11) Contact Information
Nesrova
1500 N Grant St Ste R
Denver, CO 80203
United States
Email: info@nesrova.com
Phone: +1 (816) 826-6744
Customer support hours are Monday through Friday, 9:00 AM to 6:00 PM (MST). Response time is typically within 24–48 business hours.